ZKey

Support

How to reach us, and what to send so we can help quickly.

Found a bug or have a suggestion? Email support@z-cloud.com.vn. To help us act quickly, please include:

Your ZKey version (ZKey Settings, or the Release notes page) and macOS version (Apple menu → About This Mac).
Whether your Mac has an Apple or an Intel chip.
The app you were typing in (for example Safari, Chrome, Word, Slack, VS Code).
Telex or VNI, the keys you typed and what you expected — for example: typed tieengs, expected “tiếng”.

Worth trying first: switch to another input source and back to ZKey; sign out and back in after upgrading; for a word that goes back to its keys, add it as a custom word.

Common questions and the install guide are on the FAQ and Install pages.